To initiate a return or exchange, please contact support@weetall.com and provide your order number, the reason for the return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by WEETALL.
Please Note
For safety and hygiene reasons, WEETALL currently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% for non-product quality-related returns.
Order Modification or Cancellation Policy
- Customers can request a refund or modify order information before the item is shipped.
- To cancel your order, please reach out to our customer support representative at
- For products that have already been shipped after an order is placed, they will be treated as returns, and the return policy will apply.
Defect Products Policy
Weetall's products undergo a thorough inspection before reaching our customers to ensure the highest quality. However, there may still be instances where products are damaged during transportation or other unforeseen circumstances. If you receive a damaged product, please refrain from using it and promptly take a photo for evidence. Send the photo to our customer service representatives, who will promptly arrange for a replacement shipment. Additionally, kindly return the damaged product to aid us in identifying and rectifying the issue to prevent any recurrence.
Requirements for Return & Exchange
The return policy is only valid for customers who place an order on the website. If the product you received does not match your order, do not use the product, and contact our customer service team (support@weetall.com).
If a return and refund are granted, it will be subject to the conditions below, unless otherwise agreed to by WEETALL:
- The product is returned within 30 days from the date of the original purchase.
- The product is damaged due to uncontrollable factors during the transportation process.
- The product must be returned with its original packaging, and all items must be included in a single package.
- We can only accept returns/exchanges from the country or region to which the order was originally shipped.
Note: Customers are liable for shipping fees on both returning the original and shipping the exchanged item. However, no re-stocking fee will be charged.
Non-Acceptable Return Conditions
- Any product not purchased from www.weetall.com.
- If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.
- Products displaying physical damage or clear signs of user misuse.
- Products with stains (scratches, food or oil stains, etc.).
- The order exceeds 30 days from the date of purchase.
About The Return Process
- Step 1: Please contact our customer service team (support@weetall.com) to initiate the return process with the following information: Order number, proof of purchase, video, or photos of the faulty product.
- Step 2: Our customer service team will review the information you provide within 48 hours. If it is confirmed to comply with our return and exchange policy, we will provide you with the return address.
- Step 3: Insert the receipt along with the items back into the original packaging.
- Step 4: Contact the courier yourself and hand over the package to the courier for delivery.
- Step 5: Send the order tracking number from the logistics delivery back to our email (support@weetall.com).
Refund Time
If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, weetall.com will not refund shipping costs.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued.
We’re available to support you via Email: support@weetall.com. We strive to respond to your questions within 24 hours.