At WEETALL, we want you to feel confident when purchasing our LED Red Light Therapy Hair Growth Cap and wellness products.
If you are not completely satisfied with your purchase, we offer a 30-Day Return Policy subject to the conditions outlined below.
1. 30-Day Return Window
Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, you must contact WEETALL within the 30-day return period. Returns requested after this period may not be accepted.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The return request is submitted within 30 days of delivery.
- The product was purchased directly from WEETALL or an authorized retailer.
- The product includes all original accessories and components.
- The product is returned in acceptable condition.
- Proof of purchase is provided.
3. Product Condition Requirements
Because WEETALL products are personal wellness electronic devices, returned items must meet certain condition requirements.
Returned products should include:
- LED Hair Growth Cap
- Controller or control unit
- Charging cable and accessories
- User manual
- Original packaging when available
Products must be returned clean, undamaged, and without excessive signs of use.
Returns may be refused or reduced in value if products are damaged, missing components, heavily used, or returned in unsanitary condition.
4. Hygiene Requirements
For health and hygiene reasons, WEETALL reserves the right to refuse returns that cannot be resold due to excessive use, contamination, or unsanitary conditions.
Customers are encouraged to keep the product clean and properly stored during the return period.
5. Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse or improper handling
- Products with missing essential accessories
- Items purchased as final sale
- Gift cards or promotional items where applicable
6. How to Request a Return
To start a return, please contact our customer support team:
Email: support@weetall.com
Please include:
- Order number
- Name and email address used for purchase
- Reason for return
- Photos or videos if there is a product issue
Our team will review your request and provide return instructions if approved.
7. Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping method when returning products. WEETALL is not responsible for packages lost during return shipping.
8. Refund Process
Once we receive your returned product, our team will inspect the item to confirm that it meets the return requirements.
Approved refunds will be processed within:
5-10 business days
after the returned product has been received and inspected.
Refunds will be issued to the original payment method used during checkout.
9. Original Shipping Fees
Original shipping fees are generally non-refundable unless:
- The wrong product was shipped
- The product arrived damaged
- The issue was caused by WEETALL
10. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
WEETALL will review the situation and provide an appropriate solution, which may include replacement, repair, or refund assistance.
11. Exchanges
WEETALL may offer exchanges for products that arrive damaged, defective, or incorrect.
For exchange requests, please contact our support team for assistance.
12. Warranty Coverage
Product issues discovered after the 30-day return period may be covered under our 1-Year Limited Warranty Policy.
Warranty coverage applies to manufacturing defects and product functionality issues as described in our Warranty Policy.
13. Order Cancellation
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible. In this case, the order will be subject to our standard return process.
14. Contact Us
If you have questions regarding returns, refunds, or your order, please contact us:
WEETALL Customer Support
Email:
support@weetall.com
We typically respond within 24-48 business hours.